2019 Categories

View our Call for Entries document for the criteria of each category and guidance in submitting your entries.


1. Best International
Payments, Remittance
or
use of FX

DETAILED DEFINITION

Best International Payments, Remittance or use of FX is open to any company that provides a solution to enable cross border payments for consumer or business. This could be a solution that facilitates those payments or that uses Foreign Exchange (FX) as a core part of its solution or programme. The category is not open to entries where FX is only a minor feature or component of a broader product or service.

This category is open to B2C, B2B, B2Employee or other distribution models and funds that may be sent, received or facilitated between any two parties. Solutions/ programmes could be digital, virtual or physical, and must be live and out of test phase at the time of submission. Pilots programmes will be accepted, but must clearly be described as such and the judges will be looking for evidence of success in the pilot. Solution/programme may be running in any country or across any countries.

2. Best Financial
Inclusion
Payments Programme

TARGET AUDIENCE

Banks, Telcos, Programme Managers and Brands, particularly those operating in Emerging Markets

DETAILED DEFINITION

Best Financial Inclusion Payments Programme is open to any payments programme that seeks to drive digital access by excluded and underserved populations to formal financial services. These services should be delivered at a price affordable to customers and be economically sustainable for providers.

The programmes can use mobile or physical tokens and include components such as agency networks and small trader acceptance. The judges are particularly keen to see examples of financial inclusion from developing markets, but this does not exclude programmes from more developed markets targeting niches that are currently underserved by traditional financial services offerings. The entry may be a new aspect to an existing programme or a new programme per se.

The entrant may be the programme operator/manager, the technology provider or financial institution/partner. Programmes must be live and out of test phase at the time of submission. Pilot programmes will be accepted, but must clearly be described as such and the judges will be looking for evidence of success in the pilot.

Programmes may be running in any country.

NEW category

3. Best B2C
Payments
Programme

TARGET AUDIENCE

Brands, PMs, Brands, Banks, Issuers, Technology Providers with live solutions, retailers, government and government departments, incentive agencies, closed loop programme providers.

DETAILED DEFINITION

Best B2C Payments Programme is open to scheme and non-scheme programmes where payments are made by a token or other element to recognise the user. This category is open to any programme where the payment token or wallet/account is loaded in total or partially by the end consumer, governments or corporates. This includes either funds loaded directly into the programme or via/through another wallet or account. It also includes live load/pass-through programmes.

The programme may use as the token: mobile phones and all wearable devices (rings, watches, bracelets), biometric authentication e.g. vein reading, iris recognition and, of course, cards. Alternatively, payments may be made through direct interactions between retailers and wallets/accounts. Payment may be in the form of a currency, points or other consideration of value.

This category is also is open to physical, digital or virtual solutions where some form of value is provided to the receiver of the gift, incentive or reward (but not as merchandise). Programmes may be nominated either because they are best in class in some way e.g. results, effectiveness, engagement. Or demonstrate innovation in packaging, delivery, customer engagement or implementation.

Programmes must be live and out of test phase at the time of submission. Pilot initiatives will be accepted, but must clearly be described as such and the judges will be looking for evidence of success in the pilot.

Initiatives may be running in any country.

4. Best B2B
Payments
Programme

TARGET AUDIENCE

Schemes, Incentive Programmes, Programme Managers, Brands, Virtual payment solution, E-invoice solutions encompassing payments.

DETAILED DEFINITION

Best B2B Payments Programme is open to any organisation that delivers B2B payments programmes either virtually or physically. This would include both scheme and non-scheme electronic funds and payment/ invoice programmes. The programmes will be issued on commercial BINs if on open loop cards schemes. The programme must be live and out of test phase at the time of submission. The programme may be new or have new features added to it during the last year. Pilot programmes will be accepted, but must clearly be described as such and the judges will be looking for evidence of success in the pilot.

The programme may be running in any country.

 

5. Best Banking or
Open Banking
Initiative

TARGET AUDIENCE

Bank Lite providers, Challenger Banks, Bank Challengers, companies offering: IBAN solutions, banking as a service or using PSD2 open banking to deliver products, technology companies supporting PSD2 open banking.

DETAILED DEFINITION

Best Banking or Open Banking Initiative is open to:

  • Banks/Challenger Banks (as defined by a banking licence issued by the relevant National Competent Authority)
  • Bank Challengers / Lite Banking solutions using an agency banking relationship or uses the services of a regulated bank (banking as a service) to deliver the solution targeted at businesses/self-employed or consumers
  • Companies offering bank in the box or IBAN type solutions with or without additional core banking technology
  • Technology companies/Fintechs supporting the delivery of PSD2 open banking or UK OBIE Open Banking
  • Technology companies/Fintechs using open banking access to deliver innovative solutions to the market for either consumers or businesses or B2B

The initiative may be a new initiative or a development of an existing initiative. All submissions must be live and out of test phase at the time of submission. Pilot programmes will be accepted but must clearly be described as such and the judges will be looking for evidence of success in the pilot.

The Initiatives may be running in any country.

6. Best
Collaboration
Initiative

TARGET AUDIENCE

Technology solution providers, Fintechs, PMs, Telcos, retailers and Issuers.

DETAILED DEFINITION

Best Collaboration Initiative is open to any company/ fintech that can demonstrate how they have collaborated with one or more industry player to achieve a significant market/business benefit for one or both parties. The judges are particularly interested in how large and small companies might have collaborated, or where a younger company may have worked with a more established player. The entry may be by either or both companies. Solutions must be live and out of test phase at the time of submission. Pilot programmes will be accepted, but must clearly be described as such and the judges will be looking for evidence of success in the pilot. Initiatives may be running in any country.

7. Best Use of Payments
Data or AI in
Financial Services

TARGET AUDIENCE

Technology/Fintech companies, retailers, FIs, PSPs, Data analytics companies, Fraud and Loyalty companies and organisations using Payments Data or Artificial Intelligence in Financial Services.

DETAILED DEFINITION

Best Use of Payments Data or AI in Financial Services is open to any company that either uses payment data, or provides services enabling the use of data, or carries out manipulation and/or analysis of the data in Financial Services to deliver added value or beneficial products and services. Or any company that uses Artificial Intelligence in Financial Services, this would encompass both customer service solutions, fraud applications and loyalty programmes.

The organisation may operate in any country.

NEW category

8. Most Innovative Mobile or Financial Service Payments Solution

TARGET AUDIENCE

Brands, PM’s, Banks, Telcos, Schemes.

DETAILED DEFINITION

Most Innovative Mobile or Proximity Payment Solution is open to scheme and non-scheme programmes. The technology used could include QR codes, Low Energy Bluetooth, Facial Recognition, RFID, Acoustic or other means to transmit the payment transaction data; or be a mobile payment solution that works in the physical or online world. The solution must not require the end user to insert a card or any device into a physical reader at the point of purchase/sale. Many ‘alternative payments’ may be relevant to enter this category.

Payment solutions must be live and out of test phase at the time of submission. Pilot solutions will be accepted, but must clearly be described as such and the judges will be looking for evidence of success in the pilot.

Payment solutions may be running in any country

9. Most Innovative Retail, PSP or Acquiring Solution 

TARGET AUDIENCE

Retailers, PSPs, White Label providers of those, Acquirers, Technology/Fintech providers

DETAILED DEFINITION

Most innovative retail, PSP or acquiring solution is open to any payment service enabling domestic and/ or international payments or a retailer who has implemented an acceptance programme for an open or closed loop solution. This includes technology platforms, merchant acquirers and PSPs. This applies to both cards, mobile and alternative payment types. This could cover acquirers directly and services offering a full range solution including terminals, mobile and virtual solutions, alternative acquiring and PSP providers offering white label services to another ISOs. The most innovative solution covers the capabilities to accept/ use/create/manage any aspect of a currency – Fiat or Crypto, or points payment for goods and services from a retailer. The solution may apply to physical or virtual payments and be scheme or non-scheme based.

The solution may be running in any country.

10. Best Back
Office Innovation

TARGET AUDIENCE

Users of the technology as well as the technology providers themselves to delivery emerging and alternative payment platforms or support the delivery of the solutions.

DETAILED DEFINITION

Best Back Office Innovation is open to any technological innovation with which an end user does not directly interact. The term ‘back office’ covers areas including: card production and bureaux services, personalisation, security, fraud and risk, reconciliation, core technology platforms including core banking for delivery of payments solutions, processors, legal and compliance. If a customer directly interacts with the innovation, then the submission should be entered into Best New Customer Facing Innovation. Many ‘alternative payments’ may be relevant to enter this category.

The innovation must be live and out of test phase at the time of submission. Pilot programmes will be accepted, but must clearly be described as such and the judges will be looking for evidence of success in the pilot.

The innovation may be running in any country.

11. Best Customer Facing Experience

TARGET AUDIENCE

Any organisation serving business or consumer customers.

DETAILED DEFINITION

Best Customer Facing Experience is open to companies, technology platforms and solutions that have created and delivered great customer experiences. The customer may be a business or consumer, the experience could be around customer service or the creation of a new payment solution or added value aspect to an existing product. It may also be delivered through physical or virtual design e.g. app, website. The end customer must have interacted or benefited directly from the solution, as an example a new fraud solution that reduces false positives would not be eligible for entry as the end user would not have a direct interaction to this solution.

The organisation may operate in any country.

12. Marketing Campaign of the Year

TARGET AUDIENCE

Advertising and PR Agencies, PMs, Brands and Issuers.

DETAILED DEFINITION

Marketing Campaign of the Year is open any marketing programme which has an influence on how payments are made. A marketing campaign is defined as a series (i.e. more than one element of communication) designed to promote and create/change end users’ perceptions/ understanding/awareness/behaviours around payments, which uses one or more channels/ media for communication that can be both physical and/or virtual. Campaigns must have commenced before March 2019.

The campaign may be running in any country.

13. Best Professional Service Organisation supporting Emerging Payments

TARGET AUDIENCE

Lawyers, consultants, advisors, M&A specialists, marketing & PR agencies etc.

DETAILED DEFINITION

Best Professional Service Organisation supporting Emerging Payments is open to companies, individuals and partnerships that provide professional services to the Emerging Payments Industry. Companies considered in this category would include: legal service, compliance support, consultancies, research organisations and audit/accounting firms.

The organisation may operate in any country.

 

14. Best Technical
Service Organisation supporting Emerging Payments

TARGET AUDIENCE

KYC, card producers, software providers, processors, technology platforms and providers.

DETAILED DEFINITION

Best Technical Service Organisation supporting Emerging Payments is open to companies, individuals and partnerships that provide services using technology. Companies considered in this category would include: processors, KYC, AML providers, Programme Managers, Schemes, Acquirers, PSPs, Gateways, FX providers, technology providers, platform and core banking and Card suppliers.

The organisation may operate in any country.

NEW category

15. Leading Financial
Services
or Payments Start-Up

TARGET AUDIENCE

Financial services or Start-Up companies, need to shared space locations/incubators

DETAILED DEFINITION

Leading Financial Services or Payments Start-Up is open to any organisation operating in the emerging payments sector. The category normally covers new organisations or new divisions of existing organisations that have launched in the thirty-six months prior to March 2019 i.e. started after 1st September 2017. Any organisation that can demonstrate a significant pivot of their business within the last 36 months will also be considered as an exception. The product/service/ technology must be live and out of test phase at the time of submission. Pilots of the technology will be accepted, but must clearly be described as such and the judges will be looking for evidence of success in the pilot.

Organisations must be operating at the time of submission and may be based and/or operate in any country.

16. Leading
Emerging
Payments Organisation

TARGET AUDIENCE

Emerging Payments companies.

DETAILED DEFINITION

Leading Emerging Payments Organisation is open to organisations that provide payment services either to multiple companies or their customer base in a way that serves as an exemplar to the emerging payments industry. The judges are particularly interested in how in these times of significant regulatory change, organisations have adapted and/or supported PSD2 and/or GDPR.

The organisation may operate in any country.

17. Best CSR or
Charity Initiative

TARGET AUDIENCE

Ad Agencies, PMs, Brands and Issuers

DETAILED DEFINITION

Best CSR or Charity Initiative is open to any company in emerging payments, or the service partners for them which has either:

  1. Through Corporate Social Responsibility (CSR) effectively delivered its objectives and has made a material difference to the community/stakeholder groups it is serving.
  2. Through a Charity relationship or support made a real difference to the charity and its own end users.

Initiatives must be live and out of test phase at the time of submission. Pilot Initiatives will be accepted, but must clearly be described as such and the judges will be looking for evidence of success in the pilot.

Initiatives may be running in any country.

NEW category

18. Best Multi-country
Programme

TARGET AUDIENCE

Brands, PMs, Banks, Telcos, Schemes, Technology providers.

DETAILED DEFINITION

Best Multi-Country Programme is open to any company that has a payments programme running in more than one country. The programe may be issuing or acquiring, scheme or non-scheme, Fiat, Crypto or tokens/points based. Payment may be virtual, physical through cards or other devices such as mobile.

The countries may be multiple countries within the EU or globally; a country is defined as a sovereign state as long as it is recognised by more than ten other sovereign states (https://en.wikipedia.org/wiki/List_of_sovereign_ states). A single programme may be branded differently in each market but must be clearly identifiable as the same programme through other elements including use of infrastructure and programme offering/positioning.

The organisation may be based out of any country.

NEW category

19. Best Credit Initiative in Payments

TARGET AUDIENCE

Brands, PMs, Banks, Telcos, Schemes, Technology providers.

DETAILED DEFINITION

Best Credit Initiative in Payments is open to any company that uses credit, whether to a business or a consumer to fund a payment transaction. The credit may be secured or unsecured for a fixed for variable term. Installment payment solutions would also be considered a form of credit. The credit may be loaded via a payment card to a recipient or into a bank account or paid direct to a merchant.

The organisation may operate in any country.

20. Industry Contributor
of the Year

DETAILED DEFINITION

Industry Contributor of the Year category covers an individual or team that has made a significant contribution to the growth and development of the emerging payments or prepaid industry, either in their own national market or at a European level. Entrants may nominate themselves or be nominated by another. We are looking for individuals or a team who have made a contribution to the industry and market as a whole, not just their own or their organisation’s success. They will often be recognised as thought leaders and industry spokes people.

Individuals or teams must be operating in the emerging payments sector at the time of submission and may be based and/or operate in any country.

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